Privacy Policy

Last updated: May 8, 2026

Cousins Trash Bin Cleaning LLC ("Cousins Trash Bin Cleaning," "we," "us," or "our") provides residential trash bin cleaning services in the Tri-Cities, Washington area. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, book service, make a payment, contact us, or receive communications from us.

Information We Collect

We may collect contact and booking information, including your name, phone number, email address, service address, city, trash pickup day, selected service plan, number of bins, return instructions, reminder preferences, payment status, subscription status, booking history, and messages you send to us.

We may also collect payment and billing information through our payment processor, including checkout session details, customer identifiers, subscription identifiers, transaction status, and limited billing records. We do not intentionally store full credit card numbers on our website servers.

Our website and service providers may collect technical information such as IP address, browser type, device information, pages viewed, referring pages, approximate location derived from technical data, form activity, log data, and cookies or similar technologies used to operate, secure, measure, and improve the website.

How We Use Information

We use information to schedule and provide bin cleaning services, process payments, manage subscriptions, confirm bookings, plan routes, return bins according to your instructions, provide customer support, maintain our records, prevent fraud, troubleshoot technical issues, comply with legal obligations, enforce our terms, and improve our website and services.

If you opt in, we may use your phone number or email address to send service reminders, route updates, billing notices, account notices, promotional offers, rebooking prompts, seasonal reminders, surveys, and other marketing messages from Cousins Trash Bin Cleaning.

Texts, Calls, and Email Marketing

By providing your phone number and choosing text reminders or otherwise giving consent, you authorize Cousins Trash Bin Cleaning LLC to send you text messages and calls about your booking, service, account, billing, and, where permitted by your consent, marketing offers. Messages may be sent using automated technology. Consent to marketing texts is not required to buy services. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out of text messages and HELP for help.

Transactional messages, such as booking confirmations, service updates, billing notices, and safety or account messages, may still be sent when needed to provide or administer services you requested. Marketing emails will include an unsubscribe method where required by law. You can also contact us using the information below to update your communication preferences.

How We Share Information

We may share information with vendors and service providers that help us operate the business, including website hosting, database, payment processing, subscription billing, email delivery, text messaging, internal spreadsheets, route planning, analytics, customer support, and security providers. These providers may include Stripe, Supabase, Twilio, Resend, Google Sheets or Google Workspace, and hosting or infrastructure providers used by our website.

We may also share information when required by law, subpoena, court order, government request, payment network rules, tax or accounting requirements, to protect our rights, safety, customers, employees, contractors, property, or business, or in connection with a merger, sale, financing, reorganization, or transfer of all or part of our business.

We do not sell your personal information for money. We do not knowingly share personal information for cross-context behavioral advertising. If our practices change, we will update this Privacy Policy and provide any legally required choices.

Cookies and Analytics

We may use cookies, pixels, logs, and similar technologies to keep the website working, remember preferences, understand site traffic, measure marketing performance, prevent abuse, and improve booking flow. You can adjust cookie settings through your browser, but some website features may not work correctly if cookies are disabled.

Data Retention

We keep personal information for as long as reasonably necessary to provide services, manage customer accounts, maintain booking, payment, tax, accounting, legal, and operational records, resolve disputes, enforce agreements, and comply with law. We may retain limited records after cancellation when needed for legitimate business or legal purposes.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, database, payment system, email system, or internet transmission is completely secure, so we cannot guarantee absolute security.

Your Choices

You may request access, correction, deletion, or an update to your contact preferences by contacting us. We may need to verify your identity before fulfilling a request. We may deny or limit a request where permitted by law, including when information is needed to complete a service, process payment, keep required records, protect against fraud, or comply with legal obligations.

To stop marketing texts, reply STOP to a text message from us. To stop marketing emails, use the unsubscribe link in the email or contact us. You may still receive transactional or relationship messages related to active bookings, billing, subscriptions, safety, or customer service.

Children's Privacy

Our services are intended for adults and residential service customers. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it if appropriate.

State Privacy Notices

Some state privacy laws apply only to businesses that meet specific thresholds. We do not believe Cousins Trash Bin Cleaning currently meets those thresholds, but we will honor legally required privacy rights when applicable. Residents of states with privacy laws may contact us to ask about access, correction, deletion, portability, opt-out, or appeal rights available under applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of our website or services after an update means the updated policy applies to information collected after the effective date, unless otherwise required by law.

Contact Us

Cousins Trash Bin Cleaning LLC
Tri-Cities, Washington
Phone: (509) 318-5072
Email: cousins509@outlook.com